Refund Policy

This Refund Policy explains how GEB Alumni Association, SUST (GEBAA) handles refund requests for membership fees paid through our SSLCommerz payment gateway.

1. Membership Fees Are Generally Non-Refundable

Membership fees (General, Life, or Donor tier) are association dues that support GEBAA’s ongoing activities — events, mentorship programs, the job board, and platform costs. As is standard for association membership dues, fees are non-refundable once payment has been successfully processed and your membership account has been activated. This applies regardless of whether you later choose not to participate in GEBAA activities.

2. Exceptions

We will consider a refund in the following limited circumstances:

• Duplicate payment: you were accidentally charged twice for the same membership tier in the same registration.
• Erroneous charge: the amount charged does not match the membership tier price shown at the time of payment, due to a technical error.
• Failed activation: SSLCommerz confirmed your payment as successful, but your GEBAA account was not activated due to a technical fault on our end, and the fault cannot be corrected by simply activating your account after the fact.

Refund requests must be submitted within 7 days of the payment date. To request a refund under one of these exceptions, contact us at info@gebaa-sust.org with your transaction ID (shown on your Order History in your account page) and a brief description of the issue.

3. How Approved Refunds Are Processed

Where a refund is approved, it will be issued back to the original payment method used at checkout, processed through SSLCommerz. Refund processing times depend on your bank, card issuer, or mobile financial service provider, and can typically take 7–15 business days after approval to appear on your statement. GEBAA does not handle or store your card/mobile banking details directly — refunds are always issued by SSLCommerz back to the original payment instrument, never by manual bank transfer to a different account.

4. Failed or Cancelled Payments

If your payment fails or you cancel it during the SSLCommerz checkout process, no charge is made and there is nothing to refund — your membership account simply remains in a “pending” state until you complete payment successfully.

5. Sandbox Environment Notice

This deployment of the website currently processes payments through SSLCommerz’s sandbox (test) environment as part of an ongoing development/demo project. No real funds are transferred, and this Refund Policy is published to meet SSLCommerz’s standard merchant compliance requirements and to describe the refund terms that would apply to real membership payments.

6. Contact

For any refund request or question about a specific transaction, email info@gebaa-sust.org with your transaction ID.